Shipping Policy

Last updated: June 2026

Thank you for shopping with Pawly.

Order Processing

All orders are processed within 1–3 business days after payment is received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• New Zealand: 7–15 business days

• Australia: 7–15 business days

• United States: 7–20 business days

• United Kingdom: 7–20 business days

• Canada: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information where available.

Please allow up to 72 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may be unable to offer a replacement or refund.

Delayed or Lost Shipments

While we work closely with our shipping partners, we cannot guarantee delivery dates.

If your order has not arrived within 30 business days of shipment, please contact us and we will investigate the issue.

Customs and Import Duties

International orders may be subject to customs fees, taxes, or import duties imposed by the destination country.

These charges are the responsibility of the customer.

Contact Us

For any shipping-related questions, please contact us on the contact page

We aim to respond within 1–2 business days.